Refund Policy

RETURN & CANCELLATION POLICY 

  • Product purchased via www.shop.biotropicsmalaysia.com are allowed to be returned for exchange due to the following reasons:
  • Product quality issues (missing capsule, discoloration, etc.)
  • Product received is not satisfactory due to unproper delivery handling (broken, spill)
  • Return within 3 days of receiving the product(s) (beginning the date of item received) ordered from www.shop.biotropicsmalaysia.com
  • Product(s) can be returned for exchange, provided the product(s) is returned in its original condition with original product packaging.
  • If the product(s) has been discounted either by promotion or coupon codes, the amount refunded will be based on the net amount i.e. paid price for the product(s) less the coupon amount as indicated on the receipt. Delivery charges paid in the original order are non-refundable.
  • Refund payments will be made to customer account within 7-14 days.
  • Product(s) sold at mark down prices cannot be returned.
  • Only product(s) purchased on Biotropics Malaysia e-commerce (shop.biotropicsmalaysia.com) can be exchanged or returned.
  • Biotropics Malaysia Berhad reserves the right for final decision to accept return items and refund procedures.
  • Biotropics Malaysia Berhad reserves the right to amend this policy at any time without prior notice. 

RETURN METHOD

  • All return items would need to delivered to Biotropics Malaysia Berhad address
  • Return postage costs will be borne by customers, unless stated otherwise.  

SHIPPING & DELIVERY

  • Delivery will be arrange using NinjaVan and Pos Malaysia (PosLaju or EMS).
  • Shipping within Malaysia (Peninsular, Sabah and Sarawak) is free of charge.
  • Shipping to international locations will be paid by customer and charged according to EMS standard charges. Shipping amount will stated during checkout after customer inserts full delivery address.
  • NEW UPDATES : International delivery will be postponed until further notice. Surges in delivery charges has tremendously increased +50% due to COVID-19 and therefor might be a burden for international customers. Hence Biotropics will stop international order and will resume once cost of courier has been stabalised and reasonable for customers.